CornerstoneTemplate notice: this page is a general-purpose refund policy template based on common practices for subscription web apps. It is not legal advice. Confirm the refund window and terms below match what you actually intend to offer, check local consumer-protection rules for any region you sell into, and have a qualified attorney review this document before you rely on it.
1. Free Plan
The Starter plan is free and is not subject to this Refund Policy, as no payment is collected.
2. Paid Subscriptions
Premium and Team subscriptions are billed in advance on a recurring monthly (or otherwise stated) basis. By subscribing, you authorize us to charge your chosen payment method automatically at the start of each billing period until you cancel.
3. Refund Eligibility
If you are a first-time subscriber to a paid plan, you may request a full refund within 14 days of your initial charge, no questions asked. Outside of that window, charges for the current billing period are generally non-refundable, except where required by applicable law.
4. How to Request a Refund
To request a refund, email us at [Contact Email] with the email address on your account and the date of the charge. We aim to review and respond to refund requests within 5 business days. Approved refunds are returned to your original payment method and may take additional time to appear depending on your bank or card issuer.
5. Cancelling Your Subscription
You can cancel your subscription at any time from your account settings, or by emailing [Contact Email]. Cancelling stops future renewals, but does not automatically refund the current billing period unless you qualify under Section 3. You will keep access to paid features until the end of your current billing period.
6. Non-Refundable Circumstances
- Requests made after the applicable refund window described in Section 3;
- Partial-month or partial-period usage after cancellation;
- Accounts terminated for violating our Terms & Conditions; and
- Team plan seats that have already been actively used by invited members for a full billing period, except where required by law.
7. Team Plan Changes
If you reduce the number of seats on a Team plan, the change takes effect at your next billing cycle; we do not provide partial-period refunds for seats removed mid-cycle. If you increase seats mid-cycle, we may charge a prorated amount for the remainder of the current period.
8. Price Changes
If we change subscription pricing, we will notify you in advance as described in our Terms & Conditions. Price changes apply at your next renewal and do not entitle you to a refund for the current period.
9. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by updating the effective date above.
10. Contact Us
Questions about billing or refunds? Contact us at [Contact Email].